Now Optics

Senior Director of Clinical Services

Job ID
MRS Palm Springs, FL (Support Center)
Schedule Type
Full Time


Reports to: Vice President of Clinical Operations

Location: Corporate (Palm Springs, FL or remote)

About Us:

Now Optics is a leader in the eye health industry and its retail brands, My Eyelab and Stanton Optical, are among the fastest growing optical retailers in the country. We are driving transformational change in the industry to enhance the customer experience. Now Optics believe every person, no matter their situation, should have access to quality eye care at their convenience and within their budget. Why does having perfect vision need to be so hard? Our mission is to make it easy by pioneering new technology that evolves today’s eye care experience to meet customer expectations in our fast changing world. Our growing team of professionals thrive on generating innovative ideas that will make a difference in the lives of our customers, and passionately turning those ideas into reality. In this role, you are expected to adhere to, and exemplify, all company profiles including:

Vision: Modernizing the eye care experience for all people.

Mission: Making eye care easy.

Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. 

Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results. 

Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy. 

Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.


Duties & Responsibilities:


Clinical Retail Operations

  • In charge of the development and execution of initiatives for best in class patient standard of care.
  • Work closely with VP, Clinical Operations to define strategy and goals for all initiatives related to clinical services.
  • Maximize doctor office production and efficiency through training and development of patient coordinators (PCs), doctors, and retail staff.
  • Work closely with the Director of Telehealth to collaborate and address concerns, opportunities, system advancements, etc.
  • Work closely with regional field management to provide doctor scheduling and coverage of existing locations to maintain 100% coverage for emergency fill in, vacation coverage, and secondary coverage.
  • Measure key performance indicators for both doctors and retail staff to improve revenue and operating standards, driving clinical excellence and execution.
  • Partner with field operations leadership to achieve operational excellence at every location.
  • Maintain all state board and federal regulations for compliance of professional services, dispensing, and HIPAA
  • Maintain accurate coding and billing of professional services in partnership with the Managed Care Department.
  • Assist in developing strategies for growth and profitability of professional services in regard to medical billing in partnership with the Managed Care Department.
  • Develop strategies for growth and profitability of clinical services.


Doctor Relations

  • Recruitment, relationship and clinical development of optometrists for existing and future locations.
  • Doctor training and development: EHR training to company clinical best practice policies and procedures.
  • Work closely with the VP of Clinical Operations on doctor contract negotiations.
  • Conduct doctor performance reviews when required.
  • Work closely with the Clinical Operations Manager on relationship development between professional services and retail:  Liaison between the doctor’s office and retail operations as well as corporate departments on an as needed basis.


Education & Experience 

  • Doctor of Optometry degree (OD)
  • 5+ years of OD clinical experience (retail environment preferred)
  • 2+ years of leadership experience (retail environment preferred)


Skills & Requirements

  • Strong written and verbal communication skills. Ability to communicate effectively with a diverse, multifunctional group of people.
  • Collaborative approach in daily interactions with internal and external parties.
  • Self-starter. Proactively engage stakeholders to drive action and solutions. 
  • Business curious; high desire to learn and understand the business.
  • High ethics and integrity.
  • Effectively manage several competing priorities, within a short time frame.
  • Ability to plan and organize accordingly in a fast-paced environment while still ensuring deadlines are met in a timely manner.
  • Demonstrate creative problem solving and analytical ability.
  • Highly disciplined and organized with a strong attention to detail.
  • Business travel required: 40-50%
  • Solid level of proficiency with all pertinent PC software; fluent in Excel, Word, Power Point, Google Suite


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